Support

Notification centre and support: everything in the salon, instantly in your hands.

New bookings, cancellations, payments and team changes reach your notification centre instantly; you decide which role sees what. When you’re stuck, write to support right from the app and follow the answer in the same place.

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Instant notifications

24 notification types, unread indicator.

In-app support

Open a request and chat with our team.

Status tracking

Open, answered, closed.

Benefits

What does it bring to your salon?

You know what’s happening even when you’re not at the salon; when you need help you open a request in the app instead of hunting for a phone number.

01

Be informed instantly

24 notification types, unread indicator, filter by role.

02

Help is one tap away

Open a support request in the app and chat with our team.

03

Know the status

Track Open, Answered and Closed statuses.

In the app

Simple screens, everything one tap away.

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Support requests
Support requests
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Overview and notifications
Overview and notifications
How does it work?

Ready in three steps.

No technical knowledge or training is needed for setup. Configure once and the rest runs by itself.

Try 1 month free
1
Step 1

Turn on notifications

You decide which role sees what.

2
Step 2

Follow along

Unread items are marked.

3
Step 3

Ask for support

Open a request and continue the conversation in the app.

The same screen on your computer.

Support requests and conversation
Support requests and conversation
Guide

How do notifications and support work in the salon app?

The notification centre gathers the important events in your business in one list: new booking, cancellation, payment, team change and more. There are 24 notification types; unread ones are marked and you can filter by role.

When you hit a problem you open a request from the Support screen in the app. You follow its status as Open, Answered and Closed and continue the conversation from the same screen.

That way you stay informed even when you’re not at the salon and get help with a technical issue without waiting.

Who is it for?

Notifications and support, which salons is it right for?

01

Owners away from the salon

New bookings, cancellations and payments reach your phone instantly; you know what’s happening even when you’re not at the salon.

02

Businesses with many bookings

No change goes unnoticed; events sit in the notification centre in date order with an unread marker.

03

Beginners

During setup and first use, your questions are answered quickly via a support request opened from the app.

04

Those with little technical knowledge

With a simple interface and guidance, the need for support is minimal; if you need it, the support team is with you.

Comparison

The difference between the old way and 3 Numara.

New appointment
With notebook and phoneIf the phone doesn’t ring or no message is sent, you don’t know about the booking.
With 3 NumaraA new booking reaches your notification centre instantly.
Cancellation news
With notebook and phoneCancellations are learned of late; the freed slot can’t be used.
With 3 NumaraYou’re notified at the moment of cancellation; you can give the freed slot to someone else straight away.
Support
With notebook and phoneYou wait in line by phone and e-mail and explain the issue again.
With 3 NumaraA request is opened from the support screen in the app; its status is tracked as Open, Answered, Closed.
Tracking
With notebook and phoneDevelopments are learned by checking one by one.
With 3 Numara24 notification types are gathered in one centre; unread ones are marked.
Role-based notifications
With notebook and phoneEveryone knows everything, or nobody does.
With 3 NumaraYou determine which role sees which notification.
Conversation history
With notebook and phoneSupport conversations stay scattered across channels.
With 3 NumaraReplies to a request are kept on the same screen and can be re-read any time.

FAQ

How do I reach the support team?

Open a request from the Support screen in the app and follow the replies in the same place.

How do notifications work in the salon app?

New bookings, cancellations, payments and team changes reach your notification centre; you can filter by role.

Can I get help with setup?

Yes. The setup guide and the support team help you do your first salon settings.

How many different notification types are there?

There are 24 different notification types; bookings, cancellations, payments and team events are among them.

Can I separate notifications by role?

Yes. Which role sees which notification is set by role.

A day at your salon

Informed about everything even when you’re not at the salon.

10:20

The new online booking notification reaches your phone.

16:05

A cancellation happens; you see it right away in the notification centre.

18:30

If you get stuck, you open a support request from the app.

Hire your assistant today.

Try 1 month free; setup takes 10 minutes, no commitment.

Try 1 month free
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1 month free · No commitment

Your assistant is ready to start work.

Set up your salon in 10 minutes; from the first booking, notifications, reminders and the till run by themselves.

  1. 01Sign up
  2. 02Set up the salon
  3. 03Take bookings
Start free right now
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  • Setup support in the app
  • iPhone · Android · Web
  • From $5 a month
3 Numara app