Liefer- und Erstattungsbedingungen

1. Delivery

• There is no physical shipment; no shipping or delivery fee is charged.
• Your plan is activated on your account as soon as your payment is confirmed. You can access the service immediately from the iPhone and Android apps or the app.3numara.com web panel.
• The payment confirmation and invoice are sent to your registered email address.
• If your plan is not activated within 24 hours, write to [email protected]; we will fix the problem or refund the fee.

2. Free trial

New sign-ups get a 1-month free trial. Nothing is charged during the trial; if you cancel before it ends, you pay nothing.

3. Cancellation

You can cancel your subscription or turn off auto-renewal at any time from the “My plans” screen in the app. Cancellation takes effect at the end of the term you paid for; until then you keep all features of your plan, and you will not be charged for the next term.

4. Refunds

• As the subscription service starts being performed at the time of payment, there is no right of withdrawal under Article 15/1-(ğ) of the Distance Contracts Regulation, and no partial refund is made for a term that has started.
• Duplicate (more than one charge for the same term) or incorrect charges are refunded in full.
• If your plan is not activated for a technical reason, or the service cannot be provided for a reason attributable to us, the fee for that term is refunded.
• Your statutory rights are not affected.

5. Refund process

Send your refund request to [email protected], including the business name on your account and the payment date. Requests are concluded within 14 days at the latest. Approved refunds are made to the card used for payment via iyzico; the time for the amount to appear on your account depends on your bank.

6. Plan changes

You can upgrade or downgrade your plan from the “My plans” screen in the app. When the change takes effect and any price difference are shown on screen before you confirm.